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Delivery Information

DELIVERY INFORMATION
Our delivery team will contact you to schedule the delivery.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are included in the product description on our website.


DELIVERY CHARGES
Delivery to Klang Valley and Penang is free on weekdays for purchase above RM1000. We charge RM120 on weekdays for value below RM1000 and RM200 for Saturday. No deliveries on Sunday.

We currently deliver within West Malaysia only.

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LABOUR CHARGES FOR INACCESSIBILITY TO LIFT
Additional fees will apply per trip for deliveries with limited accessibility or with no lift access. Labour charges for inaccessibility to lift / using staircase applicable to second floor onwards and charged at RM25 per level per item.


TECHNICAL SERVICE CHARGES
Inspection of Nightingale mattress within the first year from the date of purchase is free. Thereafter, a RM150 inspection fee (exclude replacement of parts) will be imposed. Replacement of parts will be quoted separately.


DISPOSAL RATES
Disposal service requires 2 weeks advance booking with charges apply. We do not dispose fixed carpentry furniture.  Please email your request to enquiries@cellini.com.my


DISPOSAL SERVICE
The disposal service applies only to life-for-life items (eg. the delivery of your new sofa and disposal of your old sofa).

Please ensure that the items meant to be disposed will fit in the lift / can be dismantled. It must be free from termites and bed bugs or any other living organisms and weighs a maximum of 70Kg. Cellini reserves the right to reject disposal items upon collection if found unfit to the above conditions and we shall refund full sum of disposal fee within 14 days. 


RESCHEDULING OF DELIVERY
Customers may reschedule the delivery at least 3 working days before the delivery date, subjected to availability of next delivery slot. A fee of RM80 last minute cancellation will be imposed. 

If the purchased item(s) are not collected or delivered within 1 month from the stipulated date, we shall be entitled to charge for warehouse storage at RM150 per month.


VALIDITY OF UNDELIVERED ITEMS 
If item(s) is not collected or delivered within 6 months from confirmation of delivery, Cellini reserves the right to forfeit the purchase without refund.


RECEIVING ITEMS
On delivery, customer or 3rd party appointed by the customer shall inspect the item(s) and the surroundings carefully before our carrier leaves the premise. Any damage(s) detected should be immediately reported to us and noted on the delivery copy. You will also need to email us at care@cellini.com.my and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 3 working days. In the event an exchange for the defect piece cannot be made, Cellini reserves the right to offer a substitute or full refund. All replacement of item(s) will depend on the next available shipment. Cellini shall not be liable for any consequences (whether direct or indirect) of the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Cellini or to any comparison.


REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly. Cellini reserves the right to reschedule the delivery, subject to availability of next delivery slot, a fee of RM120 additional trip will be imposed.  


DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS
a) In the event of delay in shipment due to unforeseen situations, Cellini reserves the right to reschedule the delivery, subjected to availability of next delivery slot.
b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
c) Cellini shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Cellini or to any comparison.



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