Delivery of order must be completed within 12months from date of purchase. If item(s) is not collected or delivered within 12 months from confirmation of delivery, Cellini reserves the right to forfeit the purchase without refund

If you change your mind and decide to cancel your online order, please notify us within 2 days from the date of purchase. However, please note that a non-refundable transaction fee of approximately 3% may be deducted from the refund amount to cover fee imposed by the payment gateway provider. This fee is charged to the merchant and is non-recoverable upon refund requests. All cancellation requests must be emailed to care@cellini.com.my
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Any cancellation must be made within two days from the date of purchase. CELLINI DESIGN CENTER SDN BHD reserves the right to charge 35% of the sale price for order cancellation after that.

For cancellation of an item from the package order, the rest of the items in the order will no longer be discounted and will revert to the original selling price.

To cancel a special or customised order, please email us at care@cellini.com.my within 2 days from the date of purchase. We regret we are unable to accept any cancellations or changes for special/customised orders after 2 days from the date of purchase.

Cancellation policy strictly does not apply to the following non-regular priced items:

•    Clearance items

•    Display pieces


Any discrepancies in one or more of the delivery(ies) or item(s) shall be considered individually without giving the buyer the right to cancel the whole order.

We endeavour to ensure that all the products on our website are accurately described. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
In some cases, the products we offer for sale and made from natural materials, and there may be small variations between the product image(s) and the product you receive. 

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.
We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

All refunds will take 14 business days to process and we will issue in the form of a credit back to the original method of payment. However, Cellini reserves the rights to change the mode of refund