Frequently Asked Questions
FAQ Section 1
Yes. You may request for delivery dates provided by our logistic team. Our logistic will contact you to determine your preferred date after you completed your online transaction.
Yes. You may request for delivery dates provided by our logistic team. Our logistic will contact you to determine your preferred date after you completed your online transaction. Customers may reschedule the delivery at least 3 working days before the delivery date, subject to availability of next delivery slot. Otherwise, a fee of RM80 last minute cancellation will be imposed.
You may write to us at firstname.lastname@example.org for rescheduling of delivery.
If the purchased item(s) are not collected or delivered within 1 month from the stipulated date, we shall entitled to charge for warehouse storage at RM150 per month.
Yes. Delivery to Klang Valley on weekdays is free purchase above RM1,000. Any purchase below RM1,000, RM120 delivery charges is applicable for weekdays and RM200 for Saturday. No deliveries on Sunday.
Additional fees will apply for deliveries with limited accessibility or with no lift access. Fees will be charged based on the items purchased and on a per floor basis starting from the second floor. We currently deliver within West Malaysia only.
You may contact us at email@example.com with photos, a description of your complaint and order number. Read more here.
You may email to us at firstname.lastname@example.org for disposal service. The disposal service applies only to like-for-like items (e.g the delivery of your new sofa and disposal of your old sofa). Disposal service requires 2 weeks advance booking with charges apply.
Please ensure that the items meant to be disposed will fit in the lift / can be dismantled. It must be free from termites and bed bugs or any other living organisms and weights a maximum of 70kg. Cellini reserves the right to reject disposal items upon collection if found unfit to the above conditions and we shall refund full sum of disposal fee to original mode of payment.
All prices stated on our site are in Ringgit Malaysia (MYR) Cellini Design Center processes all orders in Ringgit Malaysia (MYR)
Yes, you can! We offer interest free installment in-store for HSBC, Public Bank and Maybank. However, we are unable to process installment plan for purchases made online. All purchases using instalment plan must be made in showrooms in Malaysia.
For all online payments, we currently accept payment via credit card, online banking and e-wallet.
Yes, you can choose to change the fabric or leather colour from our colour or pattern selection. You can also upgrade the fabric type to our new FabricGard, easy clean technology material.
Cellini, a Singapore brand, is an integrated group of companies that specializes in the design, manufacture, assembly, wholesale and retail of conceptualized lifestyle furniture. Everything from the Aluminium Alloy Sand Casting to the foam that cushions your sofa to the springs in our Nightingale mattresses is made in Cellini factories in Indonesia and Malaysia.
Certainly, call any of our showroom, our sales executives would be glad to assist you over the phone and thereafter, you can make payment via online bank transfer.
Our professional delivery team will deliver and assemble unlimited number of furniture items purchased from Cellini.
Our professional logistic and delivery team will co-ordinate your orders from our factories to our warehouse. Your furniture will be safely and properly packed.
Delivery to Klang Valley and Penang is free on weekdays for purchase above RM1000. We charge RM120 on weekdays for value below RM1000 and RM200 for Saturday. No deliveries on Sunday.
Additional fees will apply for deliveries with limited accessibility or with no lift access. Labour charges for inaccessbility to lift / using staircase applicable to second floor onwards and charged at RM25 per level per item.
We currently deliver to West Malaysia only.
We will provide a 4 hour time frame, example: 10am – 2pm, or 2 - 5pm. Our delivery team will call you 1 hr before they arrive at your place to give you ample time for preparation.
If you are not available during the delivery, you can authorize someone to receive the item(s) on behalf. Customer or 3rd party appointed by the customer shall inspect the item(s) and the condition carefully before our delivery team leaves the premise. Any damage(s) detected should be immediately reported to us and noted on the delivery copy. Our care manager will then do a follow up with you on required action to be taken.
You may contact us at email@example.com with photos of your complaint, description of the problem together with you order number.
Should the item be deemed to have a manufacturing defect at Cellini’s discretion, Cellini will offer the following where applicable :
Repair the defective product
1-1 Exchange if beyond repair
1-1 exchange with an alternative item, should the product no longer be in production.
Read more here.
Yes, we honor 2 days no questions ask refund policy.
Cellini One (1) Year Limited Warranty for Furniture
The Limited Warranty
Cellini offers a one (1) year limited warranty cover structural manufacturing defects for all our products from the date of delivery, with the exclusion of Clearance and display items. Sofa frame structure is warranted for three (3) years against manufacturing defects for product used under proper household conditions. After the first year, the guarantee covers defective components but does not cover labour and transport cost.
If, during the warranty period, a product is deemed defective due to a manufacturing defect, Cellini will repair or replace part(s), at Cellini’s option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable. If items(s) has been shifted to another address and is not handled by our professional delivery team, the warranty is not covered.
The following are not covered as part of the Cellini Limited Warranty:
- This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, watermarks, indentations or pet damage.
- Any product modification by consumer or other parties not authorised by Cellini will void this limited warranty.
- This warranty does not cover items purchased as ‘Clearance item / Display item’ at the time of purchase.
- Cellini’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Cellini’s sole discretion.
- Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
- Read Mattress warranty for details on 10 years Limited Warranty.
- In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser
Submit your mattress e-warranty here.